Current Issues

  • Do you have a comment about tourism operations in Juneau?
    • Call the Tourism Hotline at 586-6774 (administered by tourism operators and the Juneau Convention and Visitor’s Bureau)
    • Send an email to; or
    • Contact the operator directly. Go to the Best Management Practices page for a list of tourism operators

Port Schedules – Southeast Alaska

Visitor Information

Collaboration Juneau

Formed in the spring of 2003, Collaboration Juneau, Inc. (CJI) was a community-based collaboration group whose goal was to recommend to the City and Borough of Juneau solutions to tourism impacts and concerns and methods of long-term management of the opportunities presented by tourism in Juneau. CJI was funded by grants from the City and Borough of Juneau, the U.S. Forest Service and several private contributors. CJI formally disbanded at the beginning of 2008. An archive of their work can be found here.

In the spring of 2001, the CBJ contracted with an outside firm to help craft a plan to guide tourism growth in Juneau. The contractor used information gathered from existing studies, stakeholder and industry meetings, and other sources. In part because of the highly charged history of tourism issues in Juneau, city staff spent considerable time working to ensure the planning process provided ample opportunity for public participation. In addition to traditional public meetings, the contractor, Egret Communications, used web polls to find out what you wanted for the future of Juneau. Now, the Draft Tourism Management Plan is completed and the fourth round of web polling has been completed.

Tourism Hotline
(monitored by the Juneau Convention and Visitor’s Bureau):

2016 Tourism Best Management Practices Documents
(links will be activated as documents become available)

  • 2016 Guidelines
  • Invitation Letter to Operators
  • Tourism Operators List (2016 Season) – use this list to find names, phone numbers, and email addresses for many tourism operators in Juneau

Tourism Best Management Practices 2016
The Tourism Best Management Practices program is intended to minimize the impacts of tourism in a manner that addresses both residents’ and industry concerns. By actively participating in this voluntary program, operators demonstrate their commitment to address important community concerns.

Residents can help operators monitor the success of this program by providing feedback to the Juneau Convention and Visitor’s Bureau. You can contact the Tourism Hotline by sending an email to: This is the best method to ensure your concern is viewed and responded to in a timely manner. You may also register your concerns by calling the hotline at

586-6774 after May 1st.

If you need immediate assistance from a tourism operator, please call the tourism operator directly. (The list of operators will be published as soon as it is available.)


  • Kirby Day — Princess Cruises (Primary Industry Contact)
    Phone: (907)463-3900, Email:

2016 Hotline Reports
(links activated as documents become available)

Historical Summary

Information Regarding Loan Program for Floatplane Noise Abatement

  • See the following Assembly Committee Meetings:
    • Planning and Policy Committee — July 15 , 2003
    • Planning and Policy Committee — July 29, 2003
    • Committee of the Whole — August 4, 2003
  • See Ordinance 2003-19(L)(backup) introduced August 11, 2003, set for public hearing for August 25
  •  Ordinance 2003-19(L) -An Ordinance Transferring To The Manager The Sum Of $500,000 For The Noise Abatement Loan Program. Such Funds Provided By Marine Passenger Fees. Adopted August 25, 2003.

Information on Floatplane Noise Tests Conducted May 17, 2003

Flight Routes 2003

Flight Routes 2001

Flightseeing operators participating in the 2001 Best Management Practices program agreed to provide information related to established flight routes, common factors influencing route choice, and aircraft colors or other distinguishing marks. Information submitted to CBJ as a result of that agreement is provided below. Another document, the FAA letter of agreement, contains additional information on flight routes and operational procedures.

Flightseeing Noise Study Phase II: Alternative Heliport Evaluation

Flightseeing Noise In Juneau, Legal Issues

Flightseeing Noise Study Phase I: Final Draft, 01/25/01 – Phase I of the Flightseeing Noise Study measures, documents and analyzes flightseeing noise generated throughout the CBJ. The study also identifies mitigation options, which may be used to reduce noise over residential neighborhoods.

Flightseeing Noise Mediation, 10/2000-12/2000