- Do you have a comment about tourism operations in Juneau?
- Call the Tourism Hotline at 586-6774 (administered by tourism operators and the Juneau Convention and Visitor’s Bureau)
- Send an email to email@example.com; or
- Contact the operator directly. Go to the Best Management Practices page for a list of tourism operators
Port Schedules – Southeast Alaska
- Cruise Lines International Association — you may obtain schedules for specific days, specific ports, or specific ships
- Cruise Line Agencies of Alaska — posts a complete list of schedules in individual documents (in PDF format) for each port in Southeast Alaska
- Juneau docking schedules (Courtesy of the Juneau Convention and Visitor’s Bureau and Cruise Line Agencies of Alaska)
Formed in the spring of 2003, Collaboration Juneau, Inc. (CJI) was a community-based collaboration group whose goal was to recommend to the City and Borough of Juneau solutions to tourism impacts and concerns and methods of long-term management of the opportunities presented by tourism in Juneau. CJI was funded by grants from the City and Borough of Juneau, the U.S. Forest Service and several private contributors. CJI formally disbanded at the beginning of 2008. An archive of their work can be found here.
- Tourism Management Plan Process, 2001-2002
- Juneau Tourism Management Plan – Final Draft, April, 2002
- Final Draft, April 2002 (129 pages)
- Final Draft, April, 2002 (Marked up copy, showing changes from March draft)
- Technical Addenda
- Juneau Tourism Partnership Letter
- Juneau Tourism Management Plan – Draft, March, 2002
In the spring of 2001, the CBJ contracted with an outside firm to help craft a plan to guide tourism growth in Juneau. The contractor used information gathered from existing studies, stakeholder and industry meetings, and other sources. In part because of the highly charged history of tourism issues in Juneau, city staff spent considerable time working to ensure the planning process provided ample opportunity for public participation. In addition to traditional public meetings, the contractor, Egret Communications, used web polls to find out what you wanted for the future of Juneau. Now, the Draft Tourism Management Plan is completed and the fourth round of web polling has been completed.
(monitored by the Juneau Convention and Visitor’s Bureau):
- leave a voice message at 586-6774
- send an email to firstname.lastname@example.org
- Tourism Best Management Practices Homepage
2016 Tourism Best Management Practices Documents
(links will be activated as documents become available)
- 2016 Guidelines
- Invitation Letter to Operators
- Tourism Operators List (2016 Season) – use this list to find names, phone numbers, and email addresses for many tourism operators in Juneau
Tourism Best Management Practices 2016
The Tourism Best Management Practices program is intended to minimize the impacts of tourism in a manner that addresses both residents’ and industry concerns. By actively participating in this voluntary program, operators demonstrate their commitment to address important community concerns.
Residents can help operators monitor the success of this program by providing feedback to the Juneau Convention and Visitor’s Bureau. You can contact the Tourism Hotline by sending an email to: email@example.com. This is the best method to ensure your concern is viewed and responded to in a timely manner. You may also register your concerns by calling the hotline at
586-6774 after May 1st.
If you need immediate assistance from a tourism operator, please call the tourism operator directly. (The list of operators will be published as soon as it is available.)
- Kirby Day — Princess Cruises (Primary Industry Contact)
Phone: (907)463-3900, Email: firstname.lastname@example.org
2016 Hotline Reports
(links activated as documents become available)
Information Regarding Loan Program for Floatplane Noise Abatement
- See the following Assembly Committee Meetings:
- Planning and Policy Committee — July 15 , 2003
- Planning and Policy Committee — July 29, 2003
- Committee of the Whole — August 4, 2003
- See Ordinance 2003-19(L)(backup) introduced August 11, 2003, set for public hearing for August 25
- Ordinance 2003-19(L) -An Ordinance Transferring To The Manager The Sum Of $500,000 For The Noise Abatement Loan Program. Such Funds Provided By Marine Passenger Fees. Adopted August 25, 2003.
Information on Floatplane Noise Tests Conducted May 17, 2003
Flight Routes 2003
- 2003 Flight Routes, Identifying Information, and Flight Times (CBJ staff summary)
- 2003 Route Maps (from the 2001 Friends of Aviation Newsletter )
- 2003 Juneau Commercial Operators Letter of Agreement (Airspace Users – Juneau, Alaska & vicinity)
Flight Routes 2001
Flightseeing operators participating in the 2001 Best Management Practices program agreed to provide information related to established flight routes, common factors influencing route choice, and aircraft colors or other distinguishing marks. Information submitted to CBJ as a result of that agreement is provided below. Another document, the FAA letter of agreement, contains additional information on flight routes and operational procedures.
- Flightseeing Operators, Routes, and Altitudes (CBJ Staff Summary)
- Friends of Aviation Newsletter
- Route Maps (Friends of Aviation Newsletter pages 4 & 5)
- Letter of Agreement between the FAA and flightseeing Operators (12 April, 2001) (Includes information on routes and operational procedures)
Flightseeing Noise Study Phase II: Alternative Heliport Evaluation
- Alternative Heliport Final Report (Sept. 24, 2001, Baker Report)
- Cover Page
- Table of Contents and Summary
- Summary Rating Table
- Sections 1.3 – 1.4
- Sections 2 – 3
- Montana Creek
- Sheep Creek
- Mendenhall Glacier
- Level 3 Sites
- Level 2 Sites
- Appendix A–Dupont
- Appendix A–Montana Creek
- Appendix B–Quiet Technology
- Appendix C–Marine Transportation
- Appendix D–Floatplane Relocation
- Appendix E–Glossary
- Alternative Heliport Site Selection Process
- FLIGHTSEEING NOISE STUDY PHASE II: Scope of Work, 02/05/01 – The CBJ has contracted with Michael Baker, Inc. to develop objective criteria for the selection of alternative heliport site)s) within the CBJ. The Scope of Work for this contract is provided here.
- HELIPORT SITE CRITERIA, 05/25/01 – The site selection criteria posted here was developed by Michael Baker, Inc. and presented at a public meeting on May 24, 2001.
- SATELLITE HELIPORT CONSIDERATION, 2000 – A public process was conducted in 2000 to assess the feasibility of alternative heliport(s) within the CBJ. The information presented here reflects those efforts. Report documents are located in this list below.
- Heliport Site Criteria, FINAL, 07/13/01
- Heliport Site Criteria, DRAFT, 05/25/01
- Scope of Work, Phase II
Flightseeing Noise In Juneau, Legal Issues
- Mitigation Options and Recommendations Under Existing Law, Richard Durden 04/23/01 – In spring of 2001, the CBJ commissioned aviation attorney Richard Durden, to research the City’s jurisdiction over flightseeing noise, routes and altitudes. His report is provided in its entirety.
- CBJ Law Department – Additional information legal issues related to flightseeing noise, including the recent SeaAir decision.
- CBJ Law Department – John Corso memo and Attachments
Flightseeing Noise Study Phase I: Final Draft, 01/25/01 – Phase I of the Flightseeing Noise Study measures, documents and analyzes flightseeing noise generated throughout the CBJ. The study also identifies mitigation options, which may be used to reduce noise over residential neighborhoods.
- Section 1 — Executive Summary
- Section 2 — Background Information on Sound
- Section 3 — Methodology
- Section 4 — Noise Measurement Results
- Section 5 — Mitigation Options
- Section 6 — References
- Flightseeing Noise Study Background Materials
Flightseeing Noise Mediation, 10/2000-12/2000
- The CBJ joined nine other parties in a mediation effort designed to develop negotiated solutions to flightseeing noise. The mediation team worked through the design phase, but was unable to reach agreement on next steps. The mediation team disbanded in December 2000.This link will take you outside the CBJ Tourism Web page.
- Juneau Flightseeing Noise Mediaton – Design Phase Final Assessment Report – December 13, 2000
- Assembly Committee of the Whole (handles responsibilities formerly handled by the Planning and Policy Committee)
- City Manager’s Office
- Community Development
- Docks & Harbors
- Parks & Recreation
- Planning Commission
Links to Other Organizations Working on Tourism Issues
- Alaska Department of Environmental Conservation
- Alaska Travel Industry Association
- Alaska Wilderness Recreation & Tourism Association
- Northwest Cruiseship Association
- Oceans Blue
- State of Alaska Visitor Information
- The Travel Research & Tourism Association
- US Forest Service: Tongass National Forest
- Juneau Convention and Visitors Bureau